Cisco Unified Communications Manager Express Versus Avaya IP Office - New Product Comparison
VoIP-based Unified Communications Systems - A Great Business Tool With the advent of VoIP, many companies have come up with unified communications systems. These help to ease the problems of `telephone tag' and deliver a better service to end customers of enterprises using them. With unified communication systems, it is possible to integrate CRM and customer service responses and provide the end user with a seamless way to deal with customers. Most small and medium enterprises today are doing their best to woo and retain customers by offering a great service and customer experience. Both Cisco's Unified Communications Manager and Avaya's IP Office offer facilities that help small and medium enterprises to provide a better service to their customers. Some of the features of each are discussed here. Cisco Unified Communications Manager Express Cost Effective Telephony Services to Both Main and Branch Offices By using VoIP technology and unified communications system...